On the flip side of the coin is the need for freight brokers to be sure their customers are paying their bills in a timely manner. The American Shipper has an article outlining this problem.
In a follow-up interview with American Shipper, Clark described how Cargo-Master made a deal with the chief financial officer of a customer that owed about $400,000 in back payments. Under the new terms, the customer agreed to pay $25,000 per week of the outstanding debt and pay on time for booked freight going forward. After a couple of weeks the payments dropped to $12,000 per week and Cargo-Master decided to cut off the customer.
It's always hard to turn down a customer. Especially if you are in sales. But, it's a necessary evil, especially in today's environment.